How quickly do orders ship?
We dispatch all orders within 1-3 business days, with our commitment to getting your cowgirl pieces to you as swiftly as possible. All orders are shipped with trusted carriers, including UPS and USPS, ensuring your western treasures arrive safely at your doorstep.
What if I need to return or exchange something?
As a small business, we’re doing our best to serve every customer with care — and we hope you understand that operating in today’s market comes with real challenges. Every return affects us deeply, which is why we ask for your kind patience and understanding with our return policy. 💛
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Items can be returned or exchanged within 30 days of delivery.
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A 10% restocking fee applies to all eligible returns. Return shipping fees are the responsibility of the customer.
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Final sale items cannot be returned or exchanged.
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Any issues (missing or damaged items) must be reported within 5 days of receiving your order. Refunds may take up to 30 business days to process after we receive the item.
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Please make sure to get approval before sending anything back — returns without prior contact will be declined.
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If there’s no communication for over 30 days, the return request will be closed automatically.
🚫 Please note: We’re unable to accept returns for items with normal signs of use, discoloration, cleaning damage, or if they’ve been lost/stolen.
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Attach a picture of the item, showing any visible damage if applicable.
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Let us know how you’d like to proceed — refund, replacement, or store credit.
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Once approved, repackage the item securely, ideally with the original return slip.
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Send the package using a trackable shipping method with insurance. We’re not liable for items lost during return transit.
How can I reach you?
We'd love to hear from you! Our small business team personally responds to every message.
Call us at: +1 945-273-5805
